FAQ
Choosing a shade
Will the shade suit me?
Probably. Every shade is sheer and buildable, which makes them far more forgiving than a full-coverage lipstick. Rosé is our most universal — a muted rose that works across most skin tones, and the one we would suggest if you are choosing blind. Cocoa Blush and Berry Kiss are richer and look particularly good on deeper tones.
Do the shades look the same on everyone?
No. They are sheer, so they blend with your natural lip colour rather than covering it. That is what makes them forgiving, and why the same shade looks a little different on different people.
How much colour do I get?
A soft wash on one layer. Build a second or third for more depth. It is designed to look like a good version of your own lips rather than a statement.
Glossy or matte?
Glossy — a soft shine rather than a high-shine lacquer.
Bundles
Can I mix shades in a bundle?
Yes, any combination. Pick two shades or three, and they do not have to be different.
How does the bundle discount work?
It applies automatically at checkout — there is no code to enter. Two shades take 12% off, three take 17%. You will see the discount on the cart before you pay.
Ordering and delivery
Where do you ship?
The United Kingdom, all 27 European Union countries, and the United States. Shipping is a flat rate, and free on orders over 40 in your currency.
How long does delivery take?
5–10 business days. Orders are dispatched from our manufacturing partner in China and sent directly to you, so they cross a customs border on the way. Full detail on the shipping page, including where we have got to on import charges.
Will I be charged customs or import fees?
Possibly, depending on your country — and we are not going to pretend otherwise. Every order falls below the low-value thresholds most countries apply, and we are registering for the schemes that let us collect the tax at checkout instead. Until the shipping page confirms that is done for your market, contact us before ordering if a charge on delivery would be a problem.
What currency will I be charged in?
Pounds in the UK, euros in the EU and dollars in the US. The price you see is the price you pay — we set each one deliberately rather than letting an exchange rate convert it.
Can I return it?
Yes, subject to the hygiene rules that apply to opened cosmetics. See the returns page for what we can accept and how to start one.
The product itself
What is in it?
The full ingredient list is being confirmed with our manufacturer and will be published here and on the product page before we sell. We will not paraphrase it or publish a partial version.
How long does it last on the lips?
We have not published a wear time, because we do not yet have one we can evidence. It is designed to be easy to reapply without a mirror. We will add a figure here when it is confirmed.
Is it vegan, cruelty-free, or suitable for sensitive lips?
We are not claiming any of these yet. Each one needs confirmation from our manufacturer, and in the case of vegan and cruelty-free, certification. We would rather leave the question open than answer it and be wrong.
Anything else
If your question is not here, email us. A person reads it, and if the answer is useful to other people it ends up on this page.