Shipping
Where we ship
The United Kingdom, all 27 European Union countries, and the United States.
Orders are dispatched from our manufacturing partner in China and sent directly to you.
Delivery time
5–10 business days from dispatch, to all destinations.
Business days are Monday to Friday and exclude public holidays. Shipping internationally means the occasional order takes longer — customs inspections and carrier backlogs are outside our control. If yours has not arrived within 10 business days, contact us and we will chase it.
You will receive a tracking link by email once your order is on its way.
What it costs
Shipping is a flat £3.99 / €3.99 / $3.99 depending on your currency, and free on orders over 40 — £40, €40 or $40. Free shipping applies automatically at checkout; there is no code to enter.
Import charges and customs
Because orders ship from China, they cross a customs border on the way to you. Whether anything is payable depends on your country and the value of your order.
Every order we sell falls well below the low-value thresholds that most countries apply, and where a scheme exists that lets us collect the tax at checkout instead of you paying it at the door, we intend to use it. We are completing that registration now and will confirm the position for each market here before we promote it.
Until this section says otherwise, we cannot promise that an order will arrive without a charge. If a customs or handling fee would change your mind about ordering, contact us first and we will tell you exactly where we have got to for your country. We would rather lose the sale than have you meet an unexpected bill on your doorstep.
Wrong address
Please check your address at checkout. If it is wrong, contact us straight away. Orders dispatched from overseas are difficult to recall once they have left, so the window to correct an address is short.
Lost or damaged orders
If your order arrives damaged, contact us with your order number and a photo and we will replace it or refund you in full. If tracking has not updated for an unusually long time, tell us and we will chase the carrier on your behalf.
Questions
Anything not covered here, get in touch.